Communicate the Downtimes

Communicate the Downtimes

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You have to make some change in your program which will affect the current access to existing program, inform beforehand the final user.

This seems obvious but how many time did you actually take care of doing it?

Here is an example you can use such template.

You can have people notified in a mailing list and allow them to be unsubscribe whenever needed.

 

Dear <username>,

We are scheduling an upgrade of <Program Name> on Thursday 29th March 2018 (2018-03-29) at 06:00 AM UTC. We expect approximately 20 min of downtime.

If you no longer wish to receive downtime notifications, you can <click here> to be immediately unsubscribed.

All the best,

The <teamname> team

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